Privacy Policy for CleanJets.net

1. Who We Are

CleanJets.net is operated by:

We connect aircraft owners and operators with regional aircraft detailing companies. Quote requests submitted through our website are passed to a participating detailing company in your area, which pays CleanJets for the request (see section 4).

2. Information We Collect

We collect both personal and non-personal information to match your request with a detailing company and provide our services.

Information You Provide:

• Your name
• Email address
• Phone number
• Aircraft type, city, or location
• Service preferences and notes you include

Information Collected Automatically:

• IP address and device identifiers
• Browser type, operating system, and referring website
• Pages viewed, clicks, scrolling behavior, mouse movements, and session duration
• Location data (approximate)
• Cookie and tracking data from analytics and advertising tools
• Session recordings and heat map data (via Microsoft Clarity)

We use cookies and similar technologies to improve site functionality, measure ad performance, and personalize your experience. Cookies may be set by Google Ads, Google Analytics, Microsoft Clarity, or other trusted partners.

3. How We Use Your Information

We use your information to:

• Connect you with airplane detailing or cleaning providers that match your request
• Share your request details with the detailing company that serves your area (our "Partners")

4. How We Share Information

We share the details of your quote request with an independent aircraft cleaning or detailing company that serves your airport (a "Partner") so they can contact you directly by phone, text, or email about your request. Partners pay CleanJets for the requests we send them, so this sharing may be considered a "sale" of personal information under some state privacy laws.

We may also share data with:

• Website hosting and analytics providers (e.g., Google Analytics, Google Ads, Microsoft Clarity)
• Advertising networks for remarketing and conversion tracking
• Service vendors assisting in site operation or marketing management
• Legal authorities, if required by law

We do not sell or rent your information for unrelated marketing purposes outside the aircraft service industry.

5. Google Ads, Analytics, and Microsoft Clarity

We use Google Ads, Google Analytics, Microsoft Clarity, and related tracking tools to understand visitor behavior and measure campaign performance. These tools may use cookies, tracking pixels, or identifiers to collect anonymous usage data.

Microsoft Clarity:

We use Microsoft Clarity (Project ID: udrbbpn9xs) to understand how visitors interact with our website through session recordings and heat maps. Clarity collects information about how you use our site (such as mouse movements, clicks, and scrolling behavior) to help us improve the user experience. This data is collected anonymously and does not include personally identifiable information unless you provide it through a form. You can learn more about Microsoft Clarity and opt out by visiting: https://clarity.microsoft.com/terms

Remarketing and Conversion Tracking:

Our website may use Google Ads remarketing to show relevant ads on third-party sites after you've visited CleanJets.net.

• Google uses cookies to serve ads based on your past visits.
• You can opt out of Google's use of cookies by visiting: https://adssettings.google.com/
• You can also opt out of third-party cookie tracking via: https://optout.networkadvertising.org/

We comply with Google Ads policies requiring clear disclosure of data collection, use, and sharing practices, and we never merge personally identifiable data with remarketing information without consent.

6. Your Choices and Opt-Out Rights

You may opt out of:

• Receiving emails by clicking "Unsubscribe" in any email communication
• SMS messages by replying "STOP"
• Data collection through browser settings or ad preference tools
• Google Ads remarketing or interest-based ads through Google Ad Settings

To request access to, correction, or deletion of your data, contact us at privacy@cleanjets.net.

7. Data Retention

We retain request and tracking data for as long as necessary to fulfill the purposes described here, comply with laws, and maintain business records. Request details shared with Partners are subject to those Partners' own retention policies.

8. Data Security

We take reasonable administrative, physical, and technical precautions to protect personal data from unauthorized access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed toward individuals under 18 years of age. We do not knowingly collect or sell data from minors.

10. Updates to This Policy

We may revise this Privacy Policy from time to time. Updated versions will be posted on this page with a new "Last Updated" date. We encourage you to review it periodically.

11. Text Messages (SMS)

CleanJets sends text messages from (888) 538-8901 in two cases only:

• Alerts to detailing partners. Detailing companies that work with CleanJets can switch on text alerts in their partner dashboard and enter the mobile number to use. They then receive one text for each new service request or missed call in their area, with a link to view it. These texts contain no marketing and no customer contact details.
• Phone number confirmation. When you request a quote, we may send a one-time code by text or phone call to confirm the number you entered. The code is used only for that confirmation.

We do not send marketing or promotional text messages. Message frequency depends on request volume. Message and data rates may apply. Reply STOP to stop receiving texts or HELP for help; partners can also switch alerts off in their dashboard at any time.

Mobile phone numbers collected for text messaging and text-message opt-in consent are not shared with or sold to any third party or affiliate for marketing or promotional purposes.

12. Contact Information

If you have questions or requests related to this Privacy Policy, please contact:

13. Accessibility Statement

CleanJets is committed to providing a website that is accessible to everyone. We aim to meet or exceed WCAG 2.2 AA standards. If you experience difficulty using any content or features on this site, please contact us at info@cleanjets.net. Tell us the page and the nature of the issue. We will make reasonable efforts to address your concerns promptly and provide the content you need in an accessible format.